Your Turnkey Vehicle Export Concierge from China

At Dragon Wagon Export Co., Ltd., we operate as a full-service vehicle export concierge.

That means our clients work with one experienced partner who manages the entire export process from China — instead of coordinating multiple intermediaries themselves.

This FAQ explains how our concierge-style service works for private buyers (B2C) as well as dealers, dealer groups, and fleet buyers (B2B).

If anything remains unclear, our team is always available.

We respond within hours, not days.

Our Service Model

What do you mean by “export concierge” or “turnkey service”?

It means we take ownership of the export process end to end.

Instead of sending you to different parties, we act as your single point of coordination for:

• sourcing support
• inspections and condition documentation
• export documentation from China
• shipping coordination
• process communication and follow-up

You deal with one team, one conversation, and one accountable partner.

Looking for a one-stop export solution? Contact us and speak with a dedicated export specialist today.

Do I need prior experience importing or exporting vehicles?

No.

Many of our private buyers and first-time importers choose us specifically because we:

• explain each step clearly,
• flag risks early, and
• guide decisions professionally.

For experienced dealers, we integrate smoothly into existing workflows.

Whether you are experienced or new, we adapt our support to your needs — contact us to discuss your situation.

Who do you work with — B2C or B2B?

Both.

We support:

• Private buyers (B2C) importing vehicles for personal use
• Independent dealers (B2B) sourcing single vehicles or small batches
• Dealer groups and fleets (B2B) sourcing vehicles at scale

Each customer type is handled appropriately, with the same concierge-level service and responsiveness.

Not sure which category applies to you? Contact us — we’ll clarify it quickly.

Vehicles & Sourcing

What types of vehicles can you export?

Subject to availability and destination feasibility, we support export of:

• new vehicles
• demonstration and low-mileage vehicles
• used vehicles
• electric vehicles (EVs) and hybrids
• passenger vehicles and selected commercial vehicles

We review every request individually to ensure it makes sense commercially and practically.

Tell us what you are looking for and where it needs to go — we’ll assess feasibility within hours.

Are the vehicles new or used?

Both.

Every vehicle is clearly identified as:

• new
• demonstration / low mileage
• used

Condition is documented transparently before export so expectations are aligned from the start.

Considering a used vehicle? Contact us to understand how inspections reduce uncertainty.

Can you source vehicles in volume?

Yes.

Many B2B clients:

• start with a pilot shipment,
• validate process and resale performance, and
• scale into repeat or ongoing sourcing.

Our concierge model is designed to scale — without losing communication quality.

Planning a test shipment or volume sourcing? Let’s structure it properly from day one.

Inspections & Condition Transparency

Do you arrange inspections?

Yes, where available.

Inspections are coordinated to:

• document visible exterior and interior condition
• confirm VIN and displayed odometer reading
• provide photo and/or video documentation

Inspections are non-invasive and focused on transparency.

Want to see example inspection reports? Contact us and we’ll show you what to expect.

Do inspections guarantee the vehicle’s condition?

No — and we are very clear about this.

Inspections:

• reduce uncertainty,
• document visible condition,
• support realistic expectations.

They do not:

• dismantle vehicles,
• guarantee mechanical or electrical condition,
• eliminate the possibility of hidden or future defects.

This honesty is part of our concierge approach.

Have questions about inspection scope? Ask us — we explain everything upfront.

What about EV batteries?

Where feasible, basic EV-related information may be documented (dashboard data, alerts).

However:

• battery degradation is normal,
• long-term capacity is not guaranteed,
• software access may be limited outside China.

We explain EV realities clearly before any commitment.

Considering an EV? Contact us to discuss EV-specific considerations early.

Pricing & Payments

How does pricing work?

Pricing depends on:

• vehicle type and condition
• sourcing channel
• availability
• shipping method and destination

All pricing is explained clearly before you commit.

Share your target budget and destination — we’ll give you an honest assessment.

How do payments work?

Payments are typically made via bank transfer to the contracting entity.

We ensure:

• clear invoicing,
• transparent payment steps,
• verification before proceeding.

This protects both you and us.

Questions about payment structure? Contact us before moving forward.

Shipping & Delivery

Do you handle shipping?

Yes.

As part of our concierge service, we coordinate:

• Roll-on / Roll-off (RoRo) shipping, or
• container shipping, depending on the case.

We manage the process from China and keep you informed.

Tell us your destination port — we’ll recommend the most suitable option.

How long does shipping take?

Shipping timelines depend on route and carrier schedules.

All timelines are estimates, but we:

• explain realistic ranges,
• update you proactively,
• communicate changes clearly.

Need planning guidance? Contact us for current routing information.

Import, Registration & After Arrival

Will the vehicle be registered in my country?

Import approval, homologation, and registration are handled locally and vary by country.

We do not guarantee registration outcomes, but we explain general considerations and risks clearly.

We recommend checking local rules early — happy to discuss general points.

Do you provide warranty?

We do not provide warranties.

Manufacturer warranties, if any, depend on OEM policies and are often not valid internationally.

We ensure warranty expectations are clear before export.

Communication & Service Standards

How fast do you respond?

This is one of our strongest differentiators.

We respond within hours, not days.

You can reach us via:

• email
• WhatsApp
• website chat or supported messengers

You communicate with real export professionals — not automated systems.

Message us now and experience the difference.

Will I be kept informed during the process?

Yes.

As your export concierge, we:

• keep you updated at key milestones,
• explain what is happening and why,
• remain reachable throughout the process.

You are never left wondering what is happening.

Still Have Questions?

If your question is not listed here, we encourage you to reach out directly.

Contact us via:

• Email: contact@dw-export.com
• WhatsApp
• Website chat or supported messengers

Tell us:

• your destination
• vehicle type
• whether this is a private or business purchase

Contact us today — a dedicated export concierge will respond within hours and guide you clearly.